How we handle your information
At StellarBridge, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file transfer service.
- Account information (name, email address, password)
- Billing information (processed securely through Stripe)
- Files and data you upload
- Communication preferences
- Support communications
- Device information (IP address, browser type, operating system)
- Usage data (access times, file transfer statistics)
- Performance data and error logs
- Cookie and similar tracking technologies data
We use the collected information for:
- Providing and maintaining our service
- Processing your transactions
- Sending service notifications
- Improving our service
- Responding to your requests and support needs
- Detecting and preventing fraud or abuse
- Complying with legal obligations
We implement appropriate technical and organizational security measures to protect your data. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Physical security measures for our infrastructure
- Employee training on security and privacy practices
We may share your information with:
- Service providers (e.g., hosting, payment processing)
- Law enforcement when legally required
- Business partners with your consent
We do not sell your personal information to third parties.
We use cookies and similar tracking technologies to improve your experience. These include:
- Essential cookies for service functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Export your data
- Object to certain data processing
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your information unless required to retain it by law.
We may transfer your data to servers located outside your country. We ensure appropriate safeguards are in place for these transfers through standard contractual clauses and similar legal mechanisms.
Our service is not intended for children under 18. We do not knowingly collect or maintain information from persons under 18 years of age.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@stellarbridge.app
Address: [Your Company Address]